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Troubleshooting

  • What should I do if I’m unable to access my account?
    Make sure you’re entering the correct login credentials. If you've forgotten your password, use the Forgot Password option on the login page. For the best experience, we recommend using Google Chrome or Mozilla Firefox. If the issue continues, please contact our Customer Support team for assistance.
  • Why am I unable to open or close a trade?
    First, check that the asset you're trading is within its designated trading hours. If the market is open and the issue persists, please contact our Customer Support team for further assistance.
  • Why was my card deposit declined?
    Your card may have restrictions for online or international transactions. We recommend contacting your bank directly using the number on the back of your card to confirm the reason for the decline.
  • How can I fix issues with platform access or account performance?
    Please ensure you have a stable internet connection and try clearing your browser cache and cookies. If problems persist, our Customer Support team is available to assist.
  • Are my credit card scans protected when I upload them?
    Absolutely. All submitted documents are securely stored and managed in accordance with regulatory standards. Our platform is integrated with 3D Secure v2 to ensure the safety of online transactions.

Company Information: This website ‘Inefex’ is operated by Novir Markets Ltd, a Mauritian investment firm, authorised and regulated by the Financial Services Commission of Mauritius with license number GB21026833. Novir Markets Ltd is located at Suite 803, 8th floor, Hennessy Tower, Pope Hennessy Street, Port Louis.

Novir Markets Ltd owns and operates the “Inefex” brand.

Beritsa Limited, Registered Address: 15 Kallipoleos, AMARAL 30, 4th floor, Office 402, 1055, Nicosia, Cyprus, has an exclusive agreement with Novir Markets Ltd to serve solely as a paying agent.

Risk warning: Contracts for difference (‘CFDs’) is a complex financial product, with speculative character, the trading of which involves significant risks of loss of capital. Trading CFDs, which is a marginal product, may result in the loss of your entire balance. Remember that leverage in CFDs can work both to your advantage and disadvantage. CFDs traders do not own, or have any rights to, the underlying assets. Trading CFDs is not appropriate for all investors. Past performance does not constitute a reliable indicator of future results. Future forecasts do not constitute a reliable indicator of future performance. Before deciding to trade, you should carefully consider your investment objectives, level of experience and risk tolerance. You should not deposit more than you are prepared to lose. Please ensure you fully understand the risk associated with the product envisaged and seek independent advice, if necessary. Please read our Risk Disclosure document.

Novir Markets Ltd applies strict measures in line with anti-spam regulations by avoiding unsolicited advertising. Please read our Privacy Policy document.

Regional Restrictions: Novir Markets Ltd does not offer services within the European Economic Area as well as in certain other jurisdictions such as the USA, British Columbia, Canada, Iran, North Korea, Myanmar, Russia and some other regions.

Novir Markets Ltd does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of any financial product.

Novir Markets Ltd is not a financial adviser.

Risk Warning

Trading in Forex/CFD carry a high level of risk to your capital due to the volatility of the underlying market. These products may not be suitable for all investors. Therefore, you should ensure that you understand the risks and seek advice from an independent and suitably licensed financial advisor.

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